top of page

Terms & Conditions

The Velvet Salon

Last updated: April 1, 2026

Welcome to The Velvet Salon. By booking an appointment, purchasing services or products, or using our website, you agree to the following Terms & Conditions. These are designed to ensure a smooth, respectful, and transparent experience for both our clients and our team.

1. Appointments & Booking

All appointments are reserved specifically for you. When booking, you agree to provide accurate information regarding your hair history, current condition, and desired outcome so we can properly prepare for your service.

Some services may require a consultation prior to booking to ensure the correct timing and approach.

 

2. Cancellation & Rescheduling Policy

We require a minimum of 48 hours notice to cancel or reschedule your appointment.

  • Cancellations with less than the required notice may result in a cancellation fee of $25.

  • No-shows will be charged a $25 fee and may be refused future service.

  • Repeated cancellations or no-shows may require prepayment for future bookings

This policy exists to respect the time reserved for you and to maintain availability for other clients.

 

3. Late Arrivals

If you arrive late:

  • Your service may be shortened to fit the remaining time

  • In some cases, your appointment may need to be rescheduled

  • Full service charges may still apply

We recommend arriving on time to receive the full experience.

 

4. Pricing & Payment

Service pricing is based on:

  • Hair length, density, and condition

  • Time and product required

  • Complexity of the service

Because of this, prices may vary and are not always exact quotes.

Payment is due at the time of service. We accept Visa, Mastercard, American Express, Discover, JCB, Union Pay, all major credit/debit cards.

 

5. Service Adjustments & Satisfaction

Your satisfaction is important to us. If you have concerns about your service:

  • Please contact us within 7 days of your appointment

  • Adjustments will be considered based on the original consultation and agreed-upon outcome

We do not offer refunds on services, but we will work with you to make reasonable adjustments when appropriate.

 

6. Hair Integrity & Realistic Expectations

Hair services involve variables such as previous color, condition, and at-home care.

While we strive to achieve your desired result:

  • Certain results may require multiple sessions

  • We prioritize the health and integrity of your hair over aggressive processing

  • Outcomes cannot be guaranteed if full or accurate hair history is not disclosed

 

7. Product Purchases

All product sales are final unless defective.

If you experience an issue with a product, please contact us within 7 days so we can assist you.

 

8. Health, Allergies & Sensitivities

Clients are responsible for informing us of:

  • Allergies or sensitivities

  • Medical conditions that may affect services

  • Previous adverse reactions to hair color or products

We may recommend patch testing when appropriate.

 

9. Personal Belongings

The Velvet Salon is not responsible for lost, stolen, or damaged personal items. Please keep valuables with you during your visit.

 

10. Right to Refuse Service

We reserve the right to refuse service if:

  • The requested service would compromise hair integrity

  • There is inappropriate or disrespectful behavior

  • Health or safety concerns are present

 

11. Website Use

All content on this website is for informational purposes only. We reserve the right to update services, pricing, and policies at any time without prior notice.

 

12. Limitation of Liability

By receiving services at The Velvet Salon, you acknowledge that:

  • Hair services carry inherent risks

  • Results may vary based on individual factors

The Velvet Salon is not liable for outcomes resulting from undisclosed hair history, improper at-home care, or failure to follow professional recommendations.

 

13. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our services or website constitutes acceptance of any updates.

 

Contact

If you have any questions about these Terms & Conditions, please contact us:


The Velvet Salon LLC
thevelvetsalon@outlook.com
360-804-9442
www.myvelvetsalon.com

 

Thank you for trusting The Velvet Salon with your hair care experience.

bottom of page